MateDesk is the ticketing platform built for managed service providers. One workspace, every client tenant, every SLA.
MateDesk is not a generic helpdesk re-skinned for MSPs. Every primitive was designed around the way MSP teams actually work.
One workspace, every client. Filter, route, and report by organization without juggling logins or paying per-tenant.
IMAP-pull every client mailbox into a unified queue. Replies go out via SMTP under each tenant's domain.
Per-tenant SLA policies with response and resolution timers, breach alerts, and weekly compliance reports.
Define tiers, skills, and on-call rotations. Escalation paths are rules-based — tickets surface to the right agent.
Internal notes, @mentions, and inline file sharing stay invisible to the requester. Every action timestamped.
Generate a quarterly business review for any tenant in two clicks. Ticket volume, SLA compliance, leaderboard.
Plug in your clients' mail servers, set your SLAs, and let MateDesk handle the routing. Most teams are live within an afternoon.
Add an IMAP server per tenant. MateDesk pulls new mail every 60 seconds and threads replies back into the original ticket — no forwarding rules, no broken Reply-Tos.
Define response and resolution windows per priority, per tenant. Auto-assign by level, skill, or round-robin within the on-call team. Override anytime.
Agents work the queue. Managers watch SLA health in real time. Quarterly reports are one click away — your QBRs basically write themselves.
No per-client fees, no surprise overage charges. Pay only for the agents working tickets.
For independent IT consultants and small MSPs getting off shared inboxes.
billed annually · $24 monthly
Start free trialFor growing MSPs serving 10–50 client organizations with multi-tier support.
billed annually · $49 monthly
Start free trialFor established MSPs and IT departments with compliance and audit needs.
billed annually · $99 monthly
Start free trialSelf-hosted, regional data residency, custom security review, and white-glove onboarding for MSPs with 200+ agents or regulated workloads.
You pay per agent seat, regardless of how many client organizations you serve. Starter caps at 5 tenants; Pro and Scale are unlimited. No per-end-user fee.
Yes. Every tenant gets a free tenant.matedesk.com subdomain. On the Scale plan you can map a custom domain like support.client.com with automatic TLS provisioning.
We import tickets, contacts, organizations, custom fields, and attachments from most major helpdesks via a guided importer. Our success team handles complex migrations on Pro and Scale plans.
MateDesk signs outbound replies with DKIM under your tenant's domain and supports SPF + DMARC alignment per client. A deliverability dashboard lets you monitor bounce and spam rates.
Yes. Tenant data is logically isolated at the database level. Cross-tenant queries are gated by role-based access control. Enterprise plans support physical isolation in dedicated regions.
14 days, all features, unlimited tenants, no credit card. After trial, your data is preserved for 90 days. Cancel anytime.
Spin up your MateDesk tenant in under 5 minutes. Pull in your first client mailbox and never lose track of an SLA again.