No per-ticket fees. No hidden costs. A flat monthly rate for your whole MSP team.
No per-client fees, no surprise overage charges. Pay only for the agents working tickets.
For independent IT consultants and small MSPs getting off shared inboxes.
billed annually · $24 monthly
Start free trialFor growing MSPs serving 10–50 client organizations with multi-tier support.
billed annually · $49 monthly
Start free trialFor established MSPs and IT departments with compliance and audit needs.
billed annually · $99 monthly
Start free trialSelf-hosted, regional data residency, custom security review, and white-glove onboarding for MSPs with 200+ agents or regulated workloads.
You pay per agent seat, regardless of how many client organizations you serve. Starter caps at 5 tenants; Pro and Scale are unlimited. No per-end-user fee.
Yes. Every tenant gets a free tenant.matedesk.com subdomain. On the Scale plan you can map a custom domain like support.client.com with automatic TLS provisioning.
We import tickets, contacts, organizations, custom fields, and attachments from most major helpdesks via a guided importer. Our success team handles complex migrations on Pro and Scale plans.
MateDesk signs outbound replies with DKIM under your tenant's domain and supports SPF + DMARC alignment per client. A deliverability dashboard lets you monitor bounce and spam rates.
Yes. Tenant data is logically isolated at the database level. Cross-tenant queries are gated by role-based access control. Enterprise plans support physical isolation in dedicated regions.
14 days, all features, unlimited tenants, no credit card. After trial, your data is preserved for 90 days. Cancel anytime.
Spin up your MateDesk tenant in under 5 minutes. Pull in your first client mailbox and never lose track of an SLA again.
Can I change my plan later?
Yes. You can upgrade or downgrade at any time. Changes take effect on your next billing cycle.
Is there a free trial?
All plans include a 14-day free trial — no credit card required. You get full access to every feature during the trial.
How does multi-tenant isolation work?
Each MSP tenant operates on its own isolated namespace with a dedicated subdomain. Your data is never shared with or visible to other MSPs on the platform — enforced at the database layer, not just the application layer.
What counts as an agent?
Any user with the ability to respond to or manage tickets (MSP Owner, Manager, or Agent role). Client end-users and contacts do not count toward your agent limit.
Do you offer annual billing?
Yes. Annual billing is available at a 20% discount. Contact us to set up an annual plan.